FREQUENTLY ASKED QUESTIONS
If you still have questions, please contact us! We will be happy to help you and tell you more about this awesome dietary supplement.
CUSTOMER SUPPORT & GUARANTEE QUESTIONS
What if Balance Complex doesn’t work?
Balance Complex is a product that works; we believe in it so much that we give you 500 days to return it starting from the date the product was shipped to you. If you’re not 100% satisfied with your results, simply obtain an RMA number from our Customer Service Department and send us back your unused portion for a full refund. Customer satisfaction comes first.
How and where do I send a return?
In order to receive a full refund, you must contact our customer service department at 800-928-4197. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.
Do you provide a money back guarantee?
Yes, Balance Complex is the only company in the world to provide a 500-day money back guarantee. This means that we offer a complete refund for any returned product postmarked within 500 days of the date the product was shipped to you.
What is your cancellation policy?
You can cancel your order at any time, for any reason, hassle-free. You will not be obligated to receive future shipments nor will you be charged again in the future. You may cancel by logging into your Complete Brands account page or by calling 800-928-4197.
How can I cancel my order I just placed?
You may call our Customer Service Center at 800-928-4197
USING BALANCE COMPLEX DIETARY SUPPLEMENTS QUESTIONS
Are Balance Complex dietary supplements prescription medication?
No. Our products are all-natural dietary supplements.
Is Balance Complex habit forming?
No. Balance Complex is not habit forming.
Can I take Balance Complex for just a day or two?
Yes. Unlike many other natural alternatives, Balance Complex is effective relatively quickly.
Where is Balance Complex manufactured?
Balance Complex is made in a pharmaceutical grade facility in the United States. It meets FDA’s guidelines and was awarded the NSF seal for Good Manufacturing Practices (GMP).
Is Balance Complex FDA approved?
As a food product, FDA approval is not required for supplements. All Balance Complex ingredients are on the FDA designation list of GRAS – Generally Recognized as Safe.
Are Balance Complex supplements made with gelatin or vegetable capsules?
Balance Complex capsules are made with vegetable capsules.
How long does it take to receive my order of Balance Complex dietary supplements?
Orders placed in the United States are shipped the next business day after you order by USPS package mail and arrive in 2-6 business days. Orders placed Friday-Sunday are shipped on Monday.
What are the shipping costs?
Shipping is a flat fee of $3.95 per delivery within the United States. FREE Shipping for orders of $50 or more.
If larger quantities are purchased in your order, shipping and handling will be exactly the same as one bottle of any Complete Brands supplement.
Can I get the item(s) faster? (Express, Overnight, etc.)
Our USPS shipped package will arrive very quickly at your doorstep. At this time, we do not currently offer express overnight shipment.
Can you ship to a P.O. Box?
Yes, we can ship to P.O. boxes.
Which carriers are available to ship my order?
We ship all orders by the United States Postal Service.
How do I check the status of my order?
You can check the status of your order by logging into your Complete Brands account online at www.completebrands.com/account or by calling the Complete Brands Customer Service Department at 800-928-4197.
Will I receive a tracking number for my order?
Yes, the tracking number for your order will be posted within 2 business days after you place an order. You may log into your Complete Brands account page at www.completebrands.com/account to retrieve the USPS tracking number.
Where can I track my package?
You may track your package using the tracking number we provide to you at the USPS website at www.usps.com
Do you ship outside of the United States?
Yes. Currently we do ship Complete Brands outside of the United States.
ORDER & BILLING QUESTIONS
How can I be sure that my information is safe and secure?
Your order is processed using our 256-bit security encryption. This means that our order processing system is 256 times more secure than using your card at a regular store.
How can I be sure my information is secure at BalanceComplex.com?
We only use encrypted, strict, PCI-compliant methods for storing and transferring customer data. Customer security and safety is always our top priority. We do NOT store Credit Card information on our servers.
Which credit cards are accepted on BalanceComplex.com?
We currently accept Visa, Mastercard, Discover, and American Express.
Can I pay by cash? If so, how?
We apologize but we do not accept cash payments.
Can I pay by check or money order? If so, how?
We apologize but we do not accept checks or money orders on BalanceComplex.com.
What company name will appear on my credit card statement?
If I order more than one bottle do I get a discount?
Yes, as you can see on the products section, when purchasing the larger quantity of supplements you will save money.
When I order Balance Complex dietary supplements, will my information be kept private?
Made in the USA in NSF/GMP certified manufacturing facilities
All our products are Non-GMO and proudly made in the USA, in a Registered laboratory and GMP certified facility.
NO RECURRING BILLING,
NO AUTOMATIC SHIPMENTS.
Voted BEST PRODUCT by Loyal Satisfied Customers
We’re dedicated to helping our loyal customers reach their wellness goals and getting more out of their dietary supplements.
We do this by sourcing the optimal ingredients for our products and providing genuine customer service.
100% Money Back GUARANTEE, no questions asked!
If you don’t see the difference with Balance Complex for any reason we will refund you all your money including shipping costs.
It’s the only product manufactured with such a strong guarantee.